COMPANY PROFILE

they stole our money and wasted our time

I’m the founder and manager of a large company responsible for buying and selling cars in Kuwait and were established in 2011. We currently have a website and social media accounts but wanted to build a mobile application as well. We hired Appventurez to build and design an application. Most of the work was getting images of wireframes. They gave us a different design than what we asked for, which was possibly an existing design they just made some changes to. I have worked with five people. One of the team members provided all of the information to us, guaranteeing the quality of the work. Then we engaged with one of their project managers instead. They started off strong in the beginning, but, while we were going through building the app, we noticed that we were paying them but not receiving anything. They haven’t published anything online so far, so I don’t know the quality of their work. We only received timetables of the work they’re doing, back-and-forth emails, and some wireframe pictures. Other than that, I haven’t seen anything. They sent us an email where they confessed that this work was beyond their expertise. They felt it would take more time and effort, and they were unable to do that. I was shocked by this, and we tried to find a way to mitigate the problem. Their management isn’t good, so we managed the project ourselves. After working with them for a few months, they disappeared and didn’t answer any phone calls, messages, or emails. 2–3 key people from their company tried to contact us and make more money. Then, they gave us some feedback on what we discussed and the things that we should prepare for each other. This seemed like mostly a waste because it took a lot of time for no results. We’ve had to double the deadline, so we’ve been very patient with this company. Unfortunately, they tried to make another agreement, in which they’d charge more money. They increased the price and gave us three months of maintenance and updates, instead of a year like we asked for. After not hearing back, I asked them for a refund, but they didn’t give me anything. We haven’t heard anything back from them. Unfortunately, now I have to work with another company and go through steps I don’t want to take. Everything could improve. As a company, they have to look to the future and care about their applications, not just take deals without doing the job. They should be honest from the beginning on whether or not they can do the work, even if they have to hire a third party. Unfortunately, I didn’t receive anything and they took the money without delivering the work. We feel like we’ve been deceived by this company. I don’t recommend that anyone work with Appventurez, unless it’s a very small job, and I recommend to not pay in advance. Clients should pay after they’ve received the work, or when they’re guaranteed to see something. When companies get paid, sometimes they stop caring about the quality of the work.